Changes to Know About: Zendesk, Alucid Rapid Remediation, ServiceNow, SolarWinds, Atlassian

We provide the Alucid Maintenance Hub at no additional cost to our third-party maintenance customers.

The IT services world is always shifting. Zendesk, ServiceNow, SolarWinds, Atlassian—big names like these are constantly announcing changes to their platforms, pricing, or policies. And while those updates can leave customers wondering what’s next, one thing hasn’t changed: Alucid remains committed to providing best-in-class service at exceptional value.

Why Alucid Stands Apart

Third-Party Maintenance is our core, but what makes us different isn’t just how we support your IT—it’s how we help you manage it.

That’s why Alucid offers the Alucid Maintenance Hub—a single, streamlined portal for contract management across all your vendors and providers. Whether you’ve got OEM coverage, third-party support, or a mix of both, everything lives in one organized, easy-to-access dashboard.

With the Alucid Maintenance Hub, you can:

• Track all service agreements and renewal dates in one place

• Manage escalations and service calls without digging through spreadsheets

• Consolidate multi-vendor contracts into a single organized system

No more chasing paperwork. No more missed renewals. No more guesswork.

The Bottom Line

Other maintenance management and ticketing platforms may be shifting strategies or making changes that impact their customers. At Alucid, our focus hasn’t wavered. We’ll keep delivering exceptional service, cost savings, and total visibility into your IT maintenance contracts—because helping you streamline operations is what we do best.

Big names in the industry will continue to change. We’ll continue to stay consistent.

One partner. One portal. Zero extra cost. That’s the Alucid difference.