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5 Questions to Ask a Third-Party Maintenance Provider
Not all TPM providers are built the same — here are five questions that cut through the sales pitch and get at what really matters.
Brittany Perry
4 days ago2 min read


When Your Vendor Disappears, What Happens to Your Data?
50TB. More than 11,000 files. Roughly 70 years of history. And suddenly, no access. That's the situation facing Nine PBS, a public television station in St. Louis, after its cloud-storage provider, Open Source Storage (OSS), reportedly ceased operating.
Brittany Perry
5 days ago3 min read


What we've been up to . . .
Following careful planning and site surveys, our team has moved into the next phase with low-voltage cabling installation now in progress.
Alucid Team
5 days ago1 min read


Are you Leaving Value on the Table? Get More from Your TPM Partnership
Third-Party Maintenance doesn't have to begin and end with a support ticket.
Alucid Team
6 days ago2 min read


Maintain Your Legacy, While Driving Towards Modernization
Even with a clear roadmap, most banks are using a “sidecar” strategy – running legacy and modern systems side by side for months or years before a full transition is complete.
Brittany Perry
Aug 122 min read


Can You Keep Up with the New Retail Experience?
In today's retail environment, especially in the luxury space, technology is becoming part of the brand experience.
Brittany Perry
Aug 102 min read


You Don’t Run 24/7 —So Why Should Your IT Support?
Not every business needs 24/7/4hr IT coverage. In fact, for many organizations, 8x5xNBD is the perfect balance between cost and reliability.
Alucid Team
Aug 62 min read


The IT Equipment That's Perfect for Third-Party Maintenance (And the Equipment That Isn't)
When organizations first explore Third-Party Maintenance (TPM), one of the biggest questions they ask is: "Should we move all of our IT equipment to TPM?"
Alucid Team
Aug 52 min read


Fact vs. Fiction: Does Third-Party Maintenance Void Your OEM Warranty?
One of the biggest misconceptions surrounding Third-Party Maintenance (TPM) is the belief that switching away from an OEM immediately voids all warranties, contracts and future support.
Brittany Perry
Aug 43 min read


The Essential EOSL Check List
Losing OEM support for your IT hardware can put a burden on your team. If you have chosen to extend the life of your equipment and delay a refresh, follow this check list to make the transition as smooth as possible. 1.) Work with the OEM to resolve any outstanding hardware failures Now is the time to address any of the minor issues you may have put on the backburner. Even if there are no evident failures, buttoning everything up and making sure things are running smoothly
Alucid Team
Aug 31 min read


Wildfires Don’t Just Threaten Buildings. They Threaten Business.
For businesses, the question isn't simply whether your building is protected. It's whether your organization can continue operating when you can't access it.
Brittany Perry
Aug 33 min read


What we've been up to . . .
Our team recently completed a comprehensive low-voltage cabling installation, creating the foundation for multiple critical building systems.
Alucid Team
Jul 311 min read


45 Minutes Down. Hours to Recover.
Most organizations don't run an airline, but the underlying math is the same: the cost of downtime isn't measured in minutes of outage.
Alucid Team
Jul 293 min read


Your Support Contract Hasn't Changed in 3 Years. Your Environment Has.
Here's what that audit tends to reveal — and the questions worth asking before your next renewal auto-approves itself.
Alucid Team
Jul 292 min read


The $40,000 Line Item Most IT Budgets Don't Question
It's one of the least-questioned line items in the entire budget. It's also one of the most bloated.
Brittany Perry
Jul 282 min read


Is Your Retail Environment Using Patchwork IT Support?
No one planned it this way — it's just the reality of what happens when stores get built, renovated, relocated and re-equipped over the better part of a decade (or even several decades!)
bperry723
Jul 163 min read


Different Branch, Different Vendor: Solving the Multi-Vendor Puzzle in Banking Infrastructure
In most industries, a slow support response is an inconvenience. In banking, it's a compliance and customer-trust issue.
Alucid Team
Jul 163 min read


The Hidden Costs of "Rip and Replace"
Replacing Your Infrastructure May Cost More Than You Think
Brittany Perry
Jul 152 min read


The Countdown has Begun: Cisco Meraki APs Reach End of Support Next Month
On July 21, 2026, several popular Cisco Meraki wireless access points will reach their End of Support (EOSL) date.
Brittany Perry
Jun 292 min read


From Empty Space to Grand Opening: Delivering a Fully Connected Retail Environment in Salt Lake City
The client is a rapidly expanding luxury retail organization focused on delivering a premium in-store shopping experience.
Alucid Team
Jun 283 min read
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