You Don’t Run 24/7 —So Why Should Your IT Support?
- Alucid Team
- 1 day ago
- 2 min read
Not every business needs 24/7/4hr IT coverage. In fact, for many organizations, 8x5xNBD is the perfect balance between cost and reliability.
But what does it actually mean—and who should use it?
What 8x5xNBD Really Means
8x5 → You’re covered during standard business hours: 8 AM to 5 PM, Monday through Friday.
NBD (Next Business Day) → If something breaks, you’ll get a response or replacement by the next business day.
In short: You get reliable weekday support without paying for around-the-clock coverage you might not need.
Who Should Choose 8x5xNBD
This model isn’t one-size-fits-all—but it’s a smart fit for a lot of companies.
Businesses Operating on Standard Hour
If your teams clock out at 5 PM and nothing mission-critical happens overnight, this coverage gives you peace of mind during the hours that actually matter.
Companies with Redundancy or Backup Systems
Got a strong failover setup or duplicate equipment? Then 8x5xNBD makes sense—you can tolerate a short downtime window without halting operations.
Cost-Conscious Organizations
Why pay premium prices for 24/7 response if you don’t need it? 8x5xNBD gives you professional support and predictable costs, perfect for keeping budgets lean.
Businesses Building Their Continuity Strategy
If you’re early in your business continuity and disaster recovery journey, this service gives you a solid foundation. It’s ideal for non-critical systems or older equipment at backup or DR sites.
Customize What You Need
With a Third-Party Maintenance (TPM) provider, you don’t have to choose between cheap and comprehensive. You can mix and match coverage levels—
24x7x4hr for mission-critical systems
8x5xNBD for everything else
That means your environment stays protected, efficient, and cost-effective—tailored exactly to your needs.
Bottom Line:
8x5xNBD isn’t a downgrade—it’s a smart choice for organizations that want strategic coverage without unnecessary spend.
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