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5 Questions to Ask a Third-Party Maintenance Provider
Not all TPM providers are built the same — here are five questions that cut through the sales pitch and get at what really matters.
Brittany Perry
4 days ago2 min read


What we've been up to . . .
Following careful planning and site surveys, our team has moved into the next phase with low-voltage cabling installation now in progress.
Alucid Team
5 days ago1 min read


Can You Keep Up with the New Retail Experience?
In today's retail environment, especially in the luxury space, technology is becoming part of the brand experience.
Brittany Perry
Aug 102 min read


You Don’t Run 24/7 —So Why Should Your IT Support?
Not every business needs 24/7/4hr IT coverage. In fact, for many organizations, 8x5xNBD is the perfect balance between cost and reliability.
Alucid Team
Aug 62 min read


Fact vs. Fiction: Does Third-Party Maintenance Void Your OEM Warranty?
One of the biggest misconceptions surrounding Third-Party Maintenance (TPM) is the belief that switching away from an OEM immediately voids all warranties, contracts and future support.
Brittany Perry
Aug 43 min read


Wildfires Don’t Just Threaten Buildings. They Threaten Business.
For businesses, the question isn't simply whether your building is protected. It's whether your organization can continue operating when you can't access it.
Brittany Perry
Aug 33 min read


What we've been up to . . .
Our team recently completed a comprehensive low-voltage cabling installation, creating the foundation for multiple critical building systems.
Alucid Team
Jul 311 min read


Happy SysAdmin Day: A Love Letter to the People Who Keep Everything Running
Today is System Administrator Appreciation Day — the one day a year set aside to recognize the people who make sure your email works, your servers stay up, your Wi-Fi doesn't mysteriously vanish during a client call, and that blinking light in the server closet stays green instead of red.
Alucid Team
Jul 312 min read


5 Questions That Expose Whether You Actually Need OEM Support
That doesn't necessarily mean OEM support is the wrong choice—but it does mean it's worth asking a few important questions before signing your next renewal.
Alucid Team
Jul 303 min read


45 Minutes Down. Hours to Recover.
Most organizations don't run an airline, but the underlying math is the same: the cost of downtime isn't measured in minutes of outage.
Alucid Team
Jul 293 min read


Your Support Contract Hasn't Changed in 3 Years. Your Environment Has.
Here's what that audit tends to reveal — and the questions worth asking before your next renewal auto-approves itself.
Alucid Team
Jul 292 min read


The $40,000 Line Item Most IT Budgets Don't Question
It's one of the least-questioned line items in the entire budget. It's also one of the most bloated.
Brittany Perry
Jul 282 min read


Why Sustainability = Smart IT Spending
It's one of the few IT strategies where financial performance and sustainability goals naturally align.
Alucid Team
Jul 272 min read


Different Branch, Different Vendor: Solving the Multi-Vendor Puzzle in Banking Infrastructure
In most industries, a slow support response is an inconvenience. In banking, it's a compliance and customer-trust issue.
Alucid Team
Jul 163 min read


EOSL Alert: The Deadline for Dell EMC Systems is Almost Here
A significant wave of Dell EMC enterprise storage systems are rapidly approaching End of Service Life.
Alucid Team
Jul 102 min read


The Countdown has Begun: Cisco Meraki APs Reach End of Support Next Month
On July 21, 2026, several popular Cisco Meraki wireless access points will reach their End of Support (EOSL) date.
Brittany Perry
Jun 292 min read


The Hidden Costs OEMs Don't Include in Refresh Quotes
What many OEM refresh quotes don't include are the additional costs that can significantly increase the total investment required.
Alucid Team
Jun 21 min read


What CFOs Wish IT Teams Understood
Here’s what CFOs often see that IT teams don’t: A “necessary” refresh can quietly become a massive financial event.
Brittany Perry
May 222 min read


What we've been up to . . .
Our Detroit, Michigan build-out is progressing smoothly and we've moved on to the next phase of the project, which includes the deployment of Acceliot's STARflex RFID system.
Alucid Team
May 211 min read


Take Back Control of Your IT Lifecycle Strategy
In today’s IT landscape, OEMs continue pushing aggressive refresh cycles that often have little to do with your actual business needs—and everything to do with driving new hardware sales.
Alucid Team
May 201 min read
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