Retailers: Overwhelmed By A Full Cart?

Modern retail operations run on a patchwork of technology:

• Cisco routers and switches for networking

• Dell or HPE servers powering back-office applications

• Lenovo or HP endpoints at checkout and kiosks

• IoT devices from specialized vendors for in-store tracking

Each vendor comes with its own support contract, renewal date, SLA, and pricing model. For IT teams, this means:

• Contract sprawl — juggling multiple expiration dates and service tiers.

• Inconsistent costs — some vendors inflate pricing as hardware ages.

• Slow response — support quality varies, and troubleshooting across vendors takes time.

• Administrative overload — legal, procurement, and finance all get tangled in managing multiple agreements.

The result? Higher costs, longer downtimes, and an IT staff distracted from strategic projects.

The TPM Fix: Unified, Multi-Vendor Coverage

Support from Alucid Rapid Remediation eliminates the chaos by offering one point of contact for all hardware, regardless of brand or generation.

• Centralized visibility: One dashboard for all assets and coverage – at no additional cost to our customers.

• Single contract, single bill: Simplifies renewals and budgeting.

• Consistent SLAs across vendors: Guaranteed response times, no matter if it’s a Cisco switch or a Dell server.

• Breadth of expertise: TPM providers maintain certified engineers and parts for multiple OEMs under one roof.

By consolidating multi-vendor maintenance, retailers cut administrative costs, improve service consistency, and free up IT staff to focus on innovation instead of chasing OEM support desks.