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5 Questions to Ask a Third-Party Maintenance Provider
Not all TPM providers are built the same — here are five questions that cut through the sales pitch and get at what really matters.
Brittany Perry
4 days ago2 min read


When Your Vendor Disappears, What Happens to Your Data?
50TB. More than 11,000 files. Roughly 70 years of history. And suddenly, no access. That's the situation facing Nine PBS, a public television station in St. Louis, after its cloud-storage provider, Open Source Storage (OSS), reportedly ceased operating.
Brittany Perry
5 days ago3 min read


What we've been up to . . .
Following careful planning and site surveys, our team has moved into the next phase with low-voltage cabling installation now in progress.
Alucid Team
5 days ago1 min read


The IT Equipment That's Perfect for Third-Party Maintenance (And the Equipment That Isn't)
When organizations first explore Third-Party Maintenance (TPM), one of the biggest questions they ask is: "Should we move all of our IT equipment to TPM?"
Alucid Team
Aug 52 min read


Fact vs. Fiction: Does Third-Party Maintenance Void Your OEM Warranty?
One of the biggest misconceptions surrounding Third-Party Maintenance (TPM) is the belief that switching away from an OEM immediately voids all warranties, contracts and future support.
Brittany Perry
Aug 43 min read


What we've been up to . . .
Our team recently completed a comprehensive low-voltage cabling installation, creating the foundation for multiple critical building systems.
Alucid Team
Jul 311 min read


Happy SysAdmin Day: A Love Letter to the People Who Keep Everything Running
Today is System Administrator Appreciation Day — the one day a year set aside to recognize the people who make sure your email works, your servers stay up, your Wi-Fi doesn't mysteriously vanish during a client call, and that blinking light in the server closet stays green instead of red.
Alucid Team
Jul 312 min read


5 Questions That Expose Whether You Actually Need OEM Support
That doesn't necessarily mean OEM support is the wrong choice—but it does mean it's worth asking a few important questions before signing your next renewal.
Alucid Team
Jul 303 min read


45 Minutes Down. Hours to Recover.
Most organizations don't run an airline, but the underlying math is the same: the cost of downtime isn't measured in minutes of outage.
Alucid Team
Jul 293 min read


Your Support Contract Hasn't Changed in 3 Years. Your Environment Has.
Here's what that audit tends to reveal — and the questions worth asking before your next renewal auto-approves itself.
Alucid Team
Jul 292 min read


Is Your Retail Environment Using Patchwork IT Support?
No one planned it this way — it's just the reality of what happens when stores get built, renovated, relocated and re-equipped over the better part of a decade (or even several decades!)
bperry723
Jul 163 min read


EOSL Alert: The Deadline for Dell EMC Systems is Almost Here
A significant wave of Dell EMC enterprise storage systems are rapidly approaching End of Service Life.
Alucid Team
Jul 102 min read


The Tech Behind America's Biggest Birthday Bash
Here's a closer look at the technology helping deliver one of the largest celebrations in our nation's history.
Brittany Perry
Jul 33 min read


What CFOs Wish IT Teams Understood
Here’s what CFOs often see that IT teams don’t: A “necessary” refresh can quietly become a massive financial event.
Brittany Perry
May 222 min read


What we've been up to . . .
Our Detroit, Michigan build-out is progressing smoothly and we've moved on to the next phase of the project, which includes the deployment of Acceliot's STARflex RFID system.
Alucid Team
May 211 min read


Slash Costs. Reduce Waste. Think Green.
If your company has a Green IT Initiative, third-party maintenance is a powerful way to align with those goals—all while cutting costs.
Brittany Perry
May 71 min read


Slash Bank Branch IT Costs with this Simple Strategy
Are your bank branches bleeding money on IT maintenance and hardware upgrades?
Alucid Team
Apr 271 min read


Can TPM Support Mission-Critical Systems? Here’s the Truth
If you ask most IT leaders whether third-party maintenance (TPM) can support mission-critical systems, you’ll usually get the same hesitant response: “It sounds great for cost savings… but is it too risky?”
Alucid Team
Apr 242 min read


What we've been up to . . .
Wi-Fi issues don’t just slow down devices—they slow down business. From employee productivity to customer experience, connectivity plays a critical role in daily operations.
Alucid Team
Apr 221 min read


What we've been up to . . .
Our team was recently onsite at a Our team was recently onsite at a retail location to troubleshoot and optimize an existing audio system that had been experiencing sound quality issues.
Alucid Team
Apr 91 min read
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