Can You Handle the Retail Tech Boom?

Every new tool adds another layer of hardware and infrastructure that has to be supported.

Retailers are racing to upgrade with RFID, mobile POS, IoT shelves, and fulfillment hubs. But this tech doesn’t just run on its own — it often requires additional servers, networking gear, and storage to handle the increased data flow and connectivity. That means more devices to maintain, monitor, and support.

OEM support contracts can quickly spiral in cost — especially as hardware ages. Add in multiple vendors across your environment, and IT teams are left juggling renewals, SLAs, and service levels that rarely align. The result? Bloated budgets and overwhelmed teams struggling to manage the maze of contracts.

Third-Party Maintenance (TPM) gives retailers a smarter option:

• Lower costs than OEM contracts (often by 50% or more)

• Extended hardware life cycles so you get more out of existing investments

• Flexible SLAs designed to match the speed of retail operations

• Multi-vendor coverage under one roof, reducing complexity

Why It Matters Now

In a world of unified store systems and 24/7 customer expectations, downtime is unacceptable. TPM ensures your hardware foundation is secure, reliable, and affordable — so retailers can keep focusing on innovation, not repair bills.